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The Bank

Service of Individuals via our Call center

Our Call center offers support at the following categories:

  • Security Declaration of card loss and theft
  • Account freezing actions, ebanking blocking, card freezing, etc
  • Request to dispute a transaction
  • Claim of fraud against the customer.

Digital Banking

  • Help with customer's first login
  • Support navigating menus and pages
  • User Unlock
  • Application for issue/reissue passwords (username, password)
  • Instructions for completing fields and customer registration requests in the system
  • Support for executing transactions
  • Support for bulk transaction file upload
  • Familiarization with the mobile/online application
  • Activate/deactivate the customer's e banking account
  • Managing customer limits
  • Manage customer's registered devices
  • Cancellation of Interbank Transaction
  • Cancellation of remittance

Cards products

  • Debit/credit card cancellation, due to loss/theft with or without reissue or due to ATM holdback
  • Debit/credit card activation, PIN reissue guidance
  • Credit/debit card reissuance
  • Credit card statement reissue
  • Card changes (temporary limit change, temporary card deactivation, etc.)
  • Update on card transactions
  • Dealing with transaction issues (e.g. double commits, transaction rejections, etc.)
  • Update on available credit card balance
  • Update for renewal/replacement of the card