Quality Policy

Panc­reta Bank has de­fined and doc­u­mented its pol­icy, its ob­jec­tives and its com­mit­ment to Qual­ity, based on the im­ple­men­ta­tion of the Qual­ity Man­age­ment Sys­tem in ac­cor­dance with the in­ter­na­tional stan­dard EN ISO 9001: 2015.

The Qual­ity Pol­icy is adapted to the Bank's or­ga­ni­za­tional ob­jec­tives as well as to the re­quire­ments and ex­pec­ta­tions of its clients.

In this con­text:

• In­no­v­a­tive meth­ods and ac­tions are im­ple­mented in order to cre­ate unique prod­ucts and ser­vices and to en­sure max­i­mum cov­er­age of cus­tomer needs through in­te­grated, high qual­ity ser­vic­ing
• The ac­tiv­i­ties and the or­ga­ni­za­tional struc­ture are con­stantly under re­view and are adapted in order to fully com­ply with the re­quire­ments of the leg­isla­tive frame­work gov­ern­ing the op­er­a­tion of the Bank­ing In­sti­tu­tions
• All mod­ern tech­no­log­i­cal means are ex­ploited, for the con­tin­u­ous im­prove­ment of the Bank's in­fra­struc­ture, aim­ing at main­tain­ing its com­pet­i­tive­ness and prof­itabil­ity
• Mech­a­nisms for iden­ti­fy­ing and cap­i­tal­iz­ing on all op­por­tu­ni­ties are being de­vel­oped in every area con­cern­ing the op­er­a­tion of the Bank
• All ap­pro­pri­ate mea­sures for the se­cu­rity of trans­ac­tions and for the man­age­ment of per­sonal data are taken
• There is a com­mit­ment to con­tin­u­ously in­crease the de­gree of sat­is­fac­tion of the Bank's share­hold­ers
• Processes are con­stantly being im­proved and sim­pli­fied so as to achieve flex­i­bil­ity, speed and ef­fi­ciency in cus­tomer ser­vice
• The ca­pa­bil­i­ties and tools of the Qual­ity Man­age­ment Sys­tem are ex­ploited to per­ma­nently con­sol­i­date and im­prove its ef­fec­tive­ness
• Train­ing tools are ap­plied to em­ploy­ees, aim­ing to de­velop op­er­a­tional knowl­edge, pro­fes­sional com­pe­tence and aware­ness to­wards qual­ity ob­jec­tives
• A high-stan­dard work­ing en­vi­ron­ment is main­tained, safe for em­ploy­ees and cus­tomers.