Our business service units via Call center are:

Security 

• Declaration of card loss and theft
• Account freezing actions, ebanking blocking, card freezing, etc
• Request to dispute a transaction
• Claim of fraud against the customer

Digital Banking

• Assistance at the the customers first login 
• Support at the navigation journey
• Unlock user
• Request for username/password renewal
• Instructions for completing fields and customer registration requests in the system
• Support for executing transactions
• Support for bulk transaction file upload
• Familiarity with the mobile/online application
• Activate/deactivate the customer's  Digital Banking account
• Managing customer limits
• Manage customer's registered devices
• Cancellation of Interbank Transaction
• Cancellation of remittance

Business Cards products

• Cancellation due to loss/theft with or without reissue or due to ATM holdback
• Activation, PIN Reissue Guidance
• Card reissuance
• Statement reissue
• Card changes (temporary limit change, temporary card deactivation, etc.)
• Update on card transactions
• Dealing with transaction issues (e.g. double commits, transaction rejections, etc.)
• Update on card balance
• Update on the renewal/replacement of the card