PANCRETA BANK will never ask you, by any means (by phone or via email/sms, messenger, viber), your card codes, your PIN or your ebanking pass codes.
Malicious hackers may unknowingly try to install malicious software (Viruses, Spyware Trojan Horses Worms, etc.) on your device via your web browsing and / or e-mail with the aim to intercept your personal information (eg account number, card number, mobile phone number), your personal security codes, and destroy files and programs and / or encrypt your entire device in order to claim money for its recovery.
Pancreta Bank suggests that you:
• Ensure that you navigate to the official Pancreta Bank’s website.
• Avoid using public computers or those belonging to third parties (e.g. hotels, internet cafes, your friends). Use your personal computer for which you are sure about its security level
• Update your device with the latest versions and security patches of the operating system, the antimalware programs, the browsers as well as the applications that you use to execute banking transactions.
• Shield your device with security mechanisms/software, such as Firewalls, Antivirus, Antispyware.
• Pay Attention to "strange” behavior of your device (delays in running applications, running programs autonomously, opening/closing “windows”, disabling security programs, etc.), as these may be caused by installed malware.
• Do not reply e-mails or ignore SMS messages that ask for your account details or personal security codes and do not click the links that they suggest.
• Do not open emails of uncertain origin or sender. Particularly dangerous are emails of unknown origin that contain .exe, .pif, or .vbs attachments. You should be aware that some viruses send their copies to all contacts in the computer's address book. This means that an email may appear to have been sent by someone you know.
• Do not reply to emails requesting personal information. Never send your personal or transaction details via a webmail address. Interception of data is easy from unauthorized third parties.
• Never give remote control of your device to supposed "technicians" or "employees" of the bank, who ask for a technical support or processing of banking transactions.
• Responsibly manage and protect your security codes.
• Turn off the browser's "Auto-Register" feature. This feature saves your passwords on the computer, which makes them vulnerable to exposure; for example, in case you need to send your device for repair the technician may have direct access to your account.
• Do not reproduce details of your cards (card number, expiration date, three-digit code) in any communication (email, SMS, social media, phone, photo).
• Check your bank and credit card accounts regularly for any unusual transactions or withdrawals and notify the bank immediately in case you notice any differences. Make sure that you destroy any documents you no longer need, such as cancelled credit and debit cards, copies of your accounts and ATM / APS / POS receipts.
• Make your online purchases only from companies that provide guaranties at the time of payment.
• Reduce the transaction limits of your cards so that your card-linked accounts have the minimum possible exposure.
• Immediately inform the Bank in case of changes, loss of theft of your identification information (addresses, telephone numbers, email, ID number, passport).
Before using the Pancreta Bank’s digital banking service, make sure you are in Pancreta Bank’s secure transactional environment:
If you use Internet Explorer 11:
If you use Microsoft Edge:
If you use Google Chrome:
If you use Mozilla Firefox: