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Pancreta Online
Useful tips and instructions for secure online transactions

Pancreta Online
Useful tips and instructions for secure online transactions

PANCRETA ONLINE Personal Security Codes

  • Your security codes (username, password) for logging in to PANCRETA ONLINE are personal and you must not dis­close them to any­one.
  • Keep­ing your per­sonal se­cu­rity codes safe is your re­spon­si­bil­ity. In the event you sus­pect a phys­i­cal or an elec­tronic theft, you must im­me­di­ately no­tify the Bank by con­tact­ing the 24hour Cus­tomer Ser­vice Line (+30) 2810338800.
  • It is rec­om­mended to change your Pass­word at reg­u­lar in­ter­vals.
  • Make sure that your new password is not easily predictable (does not contain any personal data e.g. date of birth).
  • It is rec­om­mended that you choose com­plex pass­words. Keep them in a way that en­sures that their dis­clo­sure or theft is not pos­si­ble and never store them to­gether with the Username.
  • Enable FaceID or Fingerprint mechanisms, for accessing the system.
  • Ignore mis­lead­ing phone calls (voice phish­ing) made by individuals who claim to be PANC­RETA BANK “rep­re­sen­ta­tives/personnel” urging you to dis­close your per­sonal data (e.g. Ac­count Num­ber, User ID, Tax Reg­is­tra­tion Num­ber, Iden­tity Card Num­ber etc.) with the aim to in­ter­cept them.
  • Immediately ignore or delete mis­lead­ing e-mail mes­sages (phish­ing emails) or/and SMS, messenger or viber messages asking you to fill-in banking data or personal ID codes. These mes­sages urge you to fol­low a link to a par­tic­u­lar page in order to enter your per­sonal data (e.g. Username, Pass­word, Ad­di­tional Pass­word etc.) and in­ter­cept them.

PANCRETA BANK will never ask you, by any means (by phone or via email/sms, messenger, viber), your card codes, your PIN or your ebanking pass codes.

Protect your device against malicious acts

Malicious hackers may unknowingly try to install malicious software (Viruses, Spyware Trojan Horses Worms, etc.) on your device via your web browsing and / or e-mail with the aim to intercept your personal information (eg account number, card number, mobile phone number), your personal security codes, and destroy files and programs and / or encrypt your entire device in order to claim money for its recovery.

Pancreta Bank suggests that you:

Ensure that you navigate to the official Pancreta Bank’s website.

Avoid using public computers or those belonging to third parties (e.g. hotels, internet cafes, your friends). Use your personal computer for which you are sure about its security level

Update your device with the latest versions and security patches of the operating system, the antimalware programs, the browsers as well as the applications that you use to execute banking transactions.

Shield your device with security mechanisms/software, such as Firewalls, Antivirus, Antispyware.

Pay Attention to "strange” behavior of your device (delays in running applications, running programs autonomously, opening/closing “windows”, disabling security programs, etc.), as these may be caused by installed malware.

Do not reply e-mails or ignore SMS messages that ask for your account details or personal security codes and do not click the links that they suggest.

Do not open emails of uncertain origin or sender. Particularly dangerous are emails of unknown origin that contain .exe, .pif, or .vbs attachments. You should be aware that some viruses send their copies to all contacts in the computer's address book. This means that an email may appear to have been sent by someone you know.

Do not reply to emails requesting personal information. Never send your personal or transaction details via a webmail address. Interception of data is easy from unauthorized third parties.

Never give remote control of your device to supposed "technicians" or "employees" of the bank, who ask for a technical support or processing of banking transactions.

• Responsibly manage and protect your security codes.

Turn off the browser's "Auto-Register" feature. This feature saves your passwords on the computer, which makes them vulnerable to exposure; for example, in case you need to send your device for repair the technician may have direct access to your account.

Do not reproduce details of your cards (card number, expiration date, three-digit code) in any communication (email, SMS, social media, phone, photo).

Check your bank and credit card accounts regularly for any unusual transactions or withdrawals and notify the bank immediately in case you notice any differences. Make sure that you destroy any documents you no longer need, such as cancelled credit and debit cards, copies of your accounts and ATM / APS / POS receipts.

Make your online purchases only from companies that provide guaranties at the time of payment.

Reduce the transaction limits of your cards so that your card-linked accounts have the minimum possible exposure.

Immediately inform the Bank in case of changes, loss of theft of your identification information (addresses, telephone numbers, email, ID number, passport).

How can I be certain that I browse the PANCRETA BANK website?

Use the Pancreta Bank’s e-ser­vices only through the of­fi­cial Pancreta Bank’s web­site (www.​pan​cret​aban​k.​gr, www.pancretaonline.gr) and not through links from other sites.

Be­fore using the Pancreta Bank’s e-ser­vices, make sure you are in Pancreta Bank’s se­cure trans­ac­tional en­vi­ron­ment:

If you use In­ter­net Ex­plorer 11:

  1. Check that the link you are navigating starts with the https: // prefix
  2. Click on the "lock" dis­played on the upper part of the In­ter­net Ex­plorer win­dow:
  3. A di­a­logue box is dis­played. Se­lect "View Cer­tifi­cates" on the lower part of the box.
  4. Se­lect “De­tails” on the upper part of the box.
  5. Se­lect the field “Sub­ject”.
  6. The item "Com­mon Name (CN)” must dis­play www.​pan​cret​aonl​ine.​gr.
  7. The item "Or­ga­ni­za­tion (O)" must dis­play "Panc­re­tan Co­op­er­a­tive Bank L.L.C.".

If you use Mi­crosoft Edge:

  1. Check that the link you are navigating starts with the https: // prefix
  2. A di­a­logue box is dis­played. Se­lect “View Cer­tifi­cate”.
  3. The item    must dis­play www.​pan​cret​aonl​ine.​gr. Valid Cer­tifi­cate
  4. Click on the "lock" dis­played on the upper part of Mi­crosoft Edge.
  5. The item Sub­ject Or­ga­ni­za­tion must dis­play "Panc­re­tan Co­op­er­a­tive Bank L.L.C.".

If you use Google Chrome:

  1. Check that the link you are navigating starts with the https: // prefix
  2. Click on the "lock" dis­played on the upper part of Google Chrome.
  3. A di­a­logue box is dis­played. Se­lect “Cer­tifi­cate”.
  4. Se­lect “De­tails” on the upper part of the box.
  5. Se­lect the field “Sub­ject”.
  6. The item “Com­mon Name (CN)” must dis­play www.​pan​cret​aonl​ine.​gr.
  7. The item "Or­ga­ni­za­tion (O)" must dis­play "Panc­re­tan Co­op­er­a­tive Bank L.L.C.".

If you use Mozilla Fire­fox:

  1. Check that the link you are navigating starts with the https: // prefix
  2. Click on the "lock" dis­played on the upper part of the Mozilla Fire­fox win­dow:
  3. A di­a­logue box is dis­played with "Se­cu­rity" pre-se­lected.
  4. Se­lect the field "View".
  5. A di­a­logue box is dis­played with "Se­cu­rity" / "Gen­eral" pre-se­lected.
  6. In the field "Is­sued to", the item "Com­mon Name (CN)" should dis­play www. panc­re­taon­line.gr.
  7. In the field "Is­sued to", the item "Or­ga­ni­za­tion (O)" must dis­play " Panc­re­tan Co­op­er­a­tive Bank L.L.C.".