We are interested in your opinion and we seek to have an open communication with you.
We are here to listen to any issue which may concern you and improve the quality of our services.
We treat all our customers equally and we follow transparent procedures and rules to manage their complains, aiming at finding a fair solution tailored to their individual needs.
Submit your complaint, your comments, or report any other issues that may concern you, choosing one of the following ways:
Through the Contact Form.
Briefly describe your issue and send the form along with your contact details. Please indicate how you would like us to contact you.
- Visit one of our Branches
Contact the Branch manager or the Officer who serves you for an appointment during opening hours.
We follow the instructions given by the Greek Authorities for the gradual de-escalation of the restrictive measures taken due to the coronavirus pandemic.
Please call :
+30 2810 338800 (from abroad)
(for complaints press 2 - Monday to Friday 08:00-15:00).
Pancreta Bank S.A.,
Ikarou Ave & Mafsolou, 71 601 Nea Alikarnassos, Heraklion, Crete - Greece
Your name and contact details are necessary so as to send you our reply.
We respond promptly and effectively
Our aim is to resolve any matter that concerns you the soonest possible with sensitivity, objectivity and trustworthiness.
The procedure we follow to respond to your requests.
As soon as we receive your request we will contact you in order to :
- Confirm receipt of your request
- Let you know that we will respond to you in writing within the time frames set by the applicable regulatory framework (within 45 days of complain submission).
Should the above time limit be exceeded, we will let you know, specifying the reasons for which we request an extension of time.
If you are not satisfied
If the Bank’s response did not satisfy you, you may contact the Hellenic Financial Ombudsman – Nonprofit Alternative Dispute Resolution Organisation (HFO – ADRO) (1 Massalias Str., 106 80 Athens, www.hobis.gr, Tel.: 10 4 40, 210 3376700, Fax: 210-3238821, E-mail: firstname.lastname@example.org) as an Alternative Dispute Resolution entity ("ADR ") that is listed in the special register kept at the website of the Directorate-General for Consumer Protection and Market Surveillance.